Support
HowLong support
For help with HowLong, email support@cgsoftwarestudio.com with a description of the issue, your device type, app version, and screenshots if helpful.
Frequently asked questions
How do I get help with HowLong?
Email support@cgsoftwarestudio.com with a description of your issue, your device type, the app version, and screenshots if they help explain the problem.
How quickly will I hear back?
We typically respond within 2–3 business days.
Is my data handled responsibly?
Yes. See the HowLong privacy policy for exactly what is and isn't collected and how to make a data request.
Troubleshooting
- Make sure you’re running the latest version of HowLong.
- Restart the app, and if needed, your device.
- Check your internet connection if a feature isn’t loading.
- If the problem continues, email support@cgsoftwarestudio.com with the details above so we can reproduce it.
Report a bug
Found something broken? Email a description of what happened, what you expected, your device and OS, the HowLong version, and any screenshots.
Report a bugDelete your account & data
Deleting the app removes local data from your device. To delete your account and any cloud backup, email support@cgsoftwarestudio.com and we will delete your account data. You can use HowLong fully without an account and without giving us any personal information, and your in-app data can be viewed at any time.