Support
IdeaPark support
For help with IdeaPark, email support@cgsoftwarestudio.com with a description of the issue, your device type, app version, and screenshots if helpful.
Frequently asked questions
How do I get help with IdeaPark?
Email support@cgsoftwarestudio.com with a description of your issue, your device type, the app version, and screenshots if they help explain the problem.
How quickly will I hear back?
We typically respond within 2–3 business days.
Is my data handled responsibly?
Yes. See the IdeaPark privacy policy for exactly what is and isn't collected and how to make a data request.
Troubleshooting
- Make sure you’re running the latest version of IdeaPark.
- Restart the app, and if needed, your device.
- Check your internet connection if a feature isn’t loading.
- If the problem continues, email support@cgsoftwarestudio.com with the details above so we can reproduce it.
Report a bug
Found something broken? Email a description of what happened, what you expected, your device and OS, the IdeaPark version, and any screenshots.
Report a bugDelete your account & data
You can delete your account from the app at any time under Settings → Delete account. Deletion is confirmed with your password (or, for Sign in with Apple, your active session) and permanently removes your account and every associated idea, report, and session on our servers, and disconnects Sign in with Apple. You can export all of your ideas as Markdown beforehand from Settings → Export my ideas. You can also email support@cgsoftwarestudio.com from the address on your account and we will delete your account data.