Support
Keel: Bipolar Plan & Log support
For help with Keel, email support@cgsoftwarestudio.com with a description of the issue, your device type, app version, and screenshots if helpful.
If you are in crisis
You don't have to be sure it's an emergency.
- 988 Suicide and Crisis Lifeline — Call or text · United States
- Crisis Text Line — Text HOME to 741741
- Emergency services — If you are in immediate danger
These are also one tap from every screen inside Keel, including onboarding, and are never behind a paywall or an account.
Where Keel runs, and where it doesn't
Keel has not been released yet. This page is published ahead of the first release so that support and privacy are reachable before anyone is relying on the app, rather than after.
- iPhone only. There is no iPad layout, no Android build, no web version and no desktop version.
- United States only, for now. Every crisis number in the app — 988, 741741, 911 — is US-specific, and shipping to a country where those are the wrong numbers would put a wrong emergency number in front of someone in crisis. Other regions wait until localised crisis resources are ready.
- No account, so there is nothing to sign in to and nothing to transfer. A second device starts empty.
- Works fully offline. Aeroplane mode changes nothing about what the app can do.
Getting started
- 1
Answer the diagnosis question
Keel asks whether a clinician has diagnosed you with bipolar I or bipolar II. Answering "Not yet diagnosed" or "Other or unsure" routes you out of the app with signposting towards assessment and crisis resources, and nothing is created or stored. This is deliberate: Keel is built on research done with diagnosed people, and it is not a screening tool.
- 2
Write your plan (six short steps)
Your warning signs, what you intend to do when you notice them, who you intend to tell, and the name and number of your prescriber and your support person. The suggested signs are prompts only — nothing is pre-ticked, and "add your own" is always there, because the research this is built on works through a person's own idiosyncratic signs rather than a generic list.
- 3
Log a day
Hours slept, bed and wake times, mood on a seven-point scale from severe low to severe elevation, whether you took your medication, which of your own warning signs showed up, and a one-line note. About a minute. Nothing is required, and you can edit or delete any entry later.
- 4
Read the note, if one appears
When what you logged crosses a threshold you set, Keel shows one short note restating what you entered — "You logged 3 of your warning signs this week" — and offers you your own plan. At most one note at a time, only at the moment you save, and it is not stored anywhere.
- 5
Export before an appointment
The Share tab produces a PDF or CSV covering the last 30 or 90 days. It needs at least seven days of entries first — a chart built from one or two days would give a misleading picture of a week.
Frequently asked questions
How do I get help with Keel?
Email support@cgsoftwarestudio.com with a description of your issue, your device type, the app version, and screenshots if they help explain the problem.
How quickly will I hear back?
We typically respond within 2–3 business days.
Is my data handled responsibly?
Yes. See the Keel privacy policy for exactly what is and isn't collected and how to make a data request.
Where is my data?
On your phone, and nowhere else. Keel has no account, no server and no sync, and makes no network requests to store or send anything you log. That also means we cannot recover your data if you lose your device or delete the app — we hold no copy.
Will Keel tell me if I'm becoming manic or depressed?
No, and it is built so that it cannot. Keel restates what you entered and offers you your own plan. It never interprets, predicts, scores or diagnoses, and no amount of data changes that. If you are worried about what your entries show, that is a conversation for your prescriber, and the export exists to make it easier.
I'm not diagnosed. Can I use Keel?
No. Onboarding asks whether a clinician has diagnosed you, and anyone who answers "Not yet diagnosed" or "Other or unsure" is routed out with signposting towards assessment, and towards crisis resources if they are needed. Keel is built on research done with diagnosed people, it is not a screening tool, and behaving like one would be actively harmful.
How do I get the export for my prescriber?
Open the Share tab and choose 30 or 90 days, then PDF or CSV. It contains only what you entered. It needs seven days of entries before it will generate — a chart built from one or two days would give a misleading picture of a week.
Does Keel remind me to log?
No. Keel sends no notifications and no reminders of any kind. Adherence pressure is not supported by evidence here, and a reminder that arrives during a depressive episode lands as a reproach.
How do I delete everything?
Settings → Your data → Delete all data. This permanently erases your plan, your entries and your settings from the device. It cannot be undone, and we hold no copy to restore from. Deleting the app removes everything as well.
I missed several days. Did I lose anything?
No, and Keel will not mention it. There are no streaks and no missed-day state, deliberately: engagement legitimately drops during a depressive episode, and a product that treats a gap as a failure is punishing a symptom.
What happens if I switch between bipolar I and II in Settings?
The warning-sign templates, the lesson order and the sleep thresholds change to match. Your plan and your entries stay exactly as they are.
Is there an Android, iPad or web version?
No. Keel is an iPhone app. There is no Android build, no iPad layout and no web version, and no date for any of them.
Is Keel available outside the United States?
Not yet. Every crisis number in the app is US-specific, and shipping to a country where those are not the right numbers would put a wrong emergency number in front of someone in crisis. Other regions wait until localised crisis resources are ready.
Does Keel cost anything?
There is no purchase in the app, no price and no subscription. If a paid tier is ever added, crisis resources and the 30-day export stay free and outside it.
What Keel deliberately does not do
These are not missing features. Each one was considered and left out because the evidence did not support it, or because building it would harm the person using the app.
- It does not predict episodes. There is no model, no score and no forecast. No evidence shows that app-collected self-report predicts episodes at an individual level with acceptable precision, and a false positive here is harmful in itself.
- It does not diagnose, screen or rate severity. The note after a log restates what you entered; it never interprets it. "You logged 3 of your warning signs this week", never "you may be becoming hypomanic."
- It has no streaks, badges, celebration or nagging, and no "you missed a day" state. Engagement legitimately collapses during a depressive episode, and a product that punishes a missed day punishes the symptom. A gap in your data is never treated as evidence of anything.
- It sends no reminders and no notifications of any kind.
- It does no passive sensing. No location, no motion or step data, no screen-time or typing analysis, no Apple Health import, no wearable. The privacy cost is large and the evidence is preliminary.
- It has no mirror-image early-warning rule on the depressive side. Depressive prodromes are inconsistent and range from 2 to 365 days between people, so a short-window rule would mostly produce noise.
- It has no sync, no cloud backup and no way to move your log to another phone. That is the cost of holding nothing on a server, and it is stated plainly rather than hidden.
- It contains no advertising, no tracking and nothing for sale to anyone about you.
How the prescriber export works
A bipolar appointment is often fifteen minutes, and recall of the last month is unreliable — especially after an episode. The export exists so you can hand over a dated table instead of trying to remember. It is the same artefact as a paper life chart.
- Open the Share tab, choose 30 or 90 days and PDF or CSV, then tap Share. The file is generated on your device and handed to the standard iOS share sheet — Mail, Messages, Files, AirDrop, printing, or your clinic's portal. Where it goes is entirely your choice, and we never see it.
- It needs at least seven days of entries before it will generate.
- It contains what you entered — dates, sleep hours, bed and wake times, mood, medication, your warning signs, your notes — plus your plan. No scores, no risk ratings, no interpretation of any kind. A clinician reads your data, not our opinion of it.
- It also states the thresholds you had set, because a clinician needs to know what you were being shown in order to read your behaviour around it.
- It carries a disclaimer that cannot be removed: the entries are self-reported, and Keel does not diagnose, treat or predict.
The note after you save, and how to tune it
Keel shows at most one short note after a save, and only when your own logged data crosses one of your own thresholds. It restates the fact and offers your plan. It appears once, at that moment, and is not stored or reachable later.
- Three rules, in fixed priority order: a single very short night (bipolar I only); a run of short nights ending today; and the number of your warning signs logged across a rolling seven days.
- Defaults: 3 warning signs in 7 days, sleep under 6 hours, 3 consecutive short nights. Change them in Settings.
- The ranges are bounded — 2 to 5 signs, 5 to 7 hours, 2 to 4 nights — so the feature cannot be tuned into constant noise or permanent silence. The bounds are a clinical decision rather than a preference.
- For bipolar I there is one rule you cannot adjust: a night under four hours is always worth restating, because the consequence of a missed manic prodrome in bipolar I is materially worse than the cost of one extra note.
- If a note ever reads like a prediction, a diagnosis or a judgement, that is a bug in the app and we want to hear about it. Quote the exact wording in your email.
The Learn curriculum, and why it is not in the first release
A nine-lesson curriculum is drafted, sequenced for each diagnosis from a group psychoeducation programme. Only the crisis lesson has text that has been through review; the other eight are placeholders, waiting on a psychiatrist and a reviewer with lived experience to sign them off. Rather than ship eight unreviewed lessons, the tab is being held back from the first release. Nothing about crisis guidance depends on it: the crisis sheet is part of the app itself and stays one tap from every screen.
- Every lesson carries an evidence note stating what the research does and does not show, including that the evidence for psychoeducation is for group delivery rather than for an app. Those notes ship with the lessons, whenever the lessons do.
- There is no purchase in the app, no price and no subscription. If a paid tier is ever added, crisis resources and the 30-day export stay free and outside it.
Moving to a new phone
There is no sync and no cloud backup, so a new device starts empty. If you want to keep a record, export a PDF or CSV before you switch and save it somewhere you control. If you restore the new phone from an encrypted iCloud or local backup of the old one, Keel's data comes across as part of that backup, the same way other apps' data does — that backup is Apple's and yours, not ours.
If Keel cannot open its database
If storage fails, the app does not stop. It falls back to temporary in-memory storage and keeps running, so your crisis contacts and your plan stay reachable. Entries made in that state may not be saved. Losing a day's entry is bad; locking someone out of their crisis contacts is worse. If you see this, please get in touch — it should not happen.
What we would most like to hear about
Keel's tone is deliberate: no encouragement, no cheer, no emoji, no pressure. Tell us if anything in the app reads as cheerful, nagging, judgemental, or as pressure to keep a streak — and tell us if you find any screen where crisis resources are not one tap away. Those are the reports we act on first.
Troubleshooting
- Make sure you're running the latest version of Keel.
- Restart the app, and if needed, your device.
- Keel works entirely offline, so a connection problem is never the cause — if something isn't loading, it's a bug and we'd like to hear about it.
- If the export will not generate, check that you have at least seven days of entries. Below that it is held back deliberately, not broken.
- If Keel cannot open its database it falls back to temporary storage and keeps running, so your plan and the crisis resources stay reachable. Entries made in that state may not be saved — please get in touch if you see it.
- When you write in, the useful details are what you did, what happened, what you expected, your iPhone model and iOS version, and the Keel version. Please do not paste your log entries: we do not need them, and we would rather not have them.
Accessibility
If anything below is not true in practice for you, that is a bug and worth an email — accessibility problems are treated as defects, not requests.
- Every control has a screen-reader label and role, including the crisis sheet's call and text actions.
- Text follows your iOS text-size setting. Nothing in the app opts out of Dynamic Type.
- Light, dark and automatic appearance, matching your system setting by default.
- Meaning is never carried by colour alone. Mood always shows its label in words as well as its colour, and the palette avoids red and green on mood deliberately: red for elevation and green for balance would frame elevation as failure and remission as success. Elevated is a low-chroma ochre, low is a low-chroma slate.
- Controls are full-width rows and large touch targets rather than small icons.
The evidence behind Keel
Keel is built to one rule: no feature, and no sentence shown to a person, ships without a named clinical source behind it. These are the sources, with what each one does not show stated next to it — because the way a health app usually misleads is by borrowing the credibility of a stronger study than the one it actually rests on. The same notes appear inside the app, on every lesson and next to every rule.
The plan builder, the warning-sign checkboxes in the daily log, and the note that appears when you have logged several of your signs in a week.
High for the manic sideWhat it found: Single-blind RCT, n=69, 18-month follow-up. Teaching people to identify their own early symptoms of relapse and seek treatment lengthened the 25th-centile time to a first manic relapse from 17 weeks to 65 weeks (p=0.008) and reduced manic relapses by a median 30% (95% CI 8–52%, p=0.013). Social functioning and employment also improved.
What it does not show: No effect on time to, or number of, depressive relapses — so Keel claims no benefit for depression anywhere. The tested intervention was 7–12 individual sessions with a health professional, and it included seeking treatment, not monitoring alone. Keel holds the plan; it does not deliver that intervention and does not inherit its effect size.
Sleep being the first and most prominent field in the daily log, and the notes about short nights.
ModerateWhat it found: Systematic review, 17 studies, n=1191. At least 80% of people with a mood disorder can identify one or more prodromal symptoms. The most robust early symptom of mania is sleep disturbance, median prevalence 77%. Manic prodromes average more than 20 days.
What it does not show: It does not show that logging sleep prevents anything, and it is not a way of detecting an episode. Early symptoms of depression were found to be inconsistent and to range from 2 to 365 days between people, which is exactly why Keel has no short-window rule on the depressive side.
The Learn curriculum and the order it runs in — drafted, and held back from the first release pending clinical sign-off.
High for group delivery — lower for an app, which is what this isWhat it found: Colom 2003: RCT, n=120 in remission, 21 structured group sessions, 2-year follow-up; fewer relapsed patients, longer time to recurrence, fewer and shorter hospitalisations. Bond & Anderson 2015: 16 RCTs; odds of avoiding any relapse roughly doubled (OR 1.98–2.75, NNT 5–7).
What it does not show: Group, but not individually delivered, psychoeducation was effective, and none of it was effective for depressive relapse. Keel's Learn tab is individual, app-delivered psychoeducation — the arm with less evidence. Those effect sizes are not Keel's, and the app's own evidence notes say so: group psychoeducation has the strongest evidence for preventing relapse, and an app is not a group.
Recording bed and wake times, and the Sleep and routine lesson framing routine as worth protecting.
Moderate at bestWhat it found: RCT, n=34, with assessments at baseline, post-intervention, 1 and 3 months. Reductions in depression, mania and biological-rhythm scores, and improved interpersonal competency, in the therapy arm.
What it does not show: Small sample, short follow-up, and a nurse-delivered therapy protocol rather than an app. It supports collecting bed and wake times. It does not support any claim that Keel regularises anyone's rhythms.
The crisis sheet, the crisis lesson, and the decision to keep both reachable in one tap from every screen.
Standard of careClinical guideline practice on crisis signposting, rather than a trial.
What it found: Crisis resources are included on the strength of clinical guidelines. They are never paywalled, never gated behind onboarding or an account, and reachable in one tap from every screen, including onboarding and the exit shown to people who are not diagnosed. The sheet opens with "You don't have to be sure it's an emergency" because people under-call when they think they are not bad enough yet.
What it does not show: None of this has been tested in a trial, and it is presented as guideline practice rather than as evidence. It is included regardless: the cost of leaving it out is not symmetrical with the cost of including it.
Report a bug
Found something broken? Email a description of what happened, what you expected, your device and OS, the Keel version, and any screenshots.
Report a bugData requests
Any entry can be edited or deleted in the app at any time. To erase everything, use Settings → Your data → Delete all data, which permanently removes your plan, your entries and your settings from the device. It cannot be undone and we hold no copy to restore from. Deleting the app removes all of it as well.
Medical disclaimer
Keel is not a medical device. It does not diagnose, screen, score, predict or treat any condition, and it is not a substitute for care from a qualified clinician. Nothing in the app is a diagnosis or medical advice.